If your question isn’t answered below, please email [email protected].

Where do I reserve a bike on your website?

Bike reservations are open on our website through this link. 

Will my order be fulfilled?

Yes. If you place a reservation online for a bike and receive a confirmation email, your order will be fulfilled.

If the bikes are listed on our website, they are still available. If you received the confirmation email, your order is confirmed and you do not need to verify that your order went through. 

Please review the remaining FAQs for information on how to pick up you bike including location, times and process. 

How many bikes can I reserve?

We have no limit. Reserve as many as you would like!

What all do I get with a reservation?

With a Human Playa Reservation, you get a cruiser bike. This bike has at least one working gear, one working brake and safely adjusted bearing surfaces. each bike also comes with a kickstand and basket. You may also purchase locks, tubes, tires, lights, etc. for an additional cost when you come to pick up your bike!

Can I rent a bike instead of purchasing one?

We do not rent bikes but instead sell them starting at $160. Once you pick out your bike, it is yours and doesn’t need to be returned. Many folks donate the bikes back to us after the burn for us to repair and get out to the playa next year; since we are a 501(C)(3) non-profit, your donation is tax deductible.

Purchasing a bike is cheaper than a rental would be, and is less stress for both parties.

When do I pick up my bike for Burning Man?

Bikes for Burning Man will be available for pickup at our Pop-Up shop Tues. August 25th - Mon. August 31st located at 635 E. 4th St. Reno, Nevada 89512. Hours vary depending on the day:

Tues, Wed, Thurs - 10 am to 5 pm

Fri & Sat- 10 am to 10 pm

Sun & Mon- 10 am to 5 pm

If you need to pick up your bike before or after this date range, come to 216 E. Grove St., Reno, Nevada, 89502 during our normal business hours.

What style of bikes do you have?

The most common bikes available are beach cruiser bikes, which can only be picked up with a reservation. We also have a limited amount of older mountain bikes, which may be picked up without a reservation. Our trained mechanics have given all bikes a safety inspection. We guarantee every bike to have at least one working gear, one working brake, tires that hold air, and all bearing surfaces to be safely adjusted.

What is your policy for a refund?

We will only issue a refund before August 1st for Human Playa Vehicles. No exceptions.

RBP will refund 96% of your purchase. We will keep 4% to account for credit card and Paypal fees.

Can I get my bike I already own repaired before Burning Man?

Bikes needing to be repaired for burning man can be done at the pop-up shop. We have a 24 hour turnaround time. Repairs generally start around $100, but may be more depending on the condition of the bike.

We cannot give quotes over the phone, but can provide an estimate in person should you bring the bike to our shop.

Do you have kids bikes?

We sell kids bikes at our main shop on Grove St during our regular business hours, and we will have a limited number of kids bikes available during our pop-up shop. There is no guarantee a kids bike will be available when you arrive.

We will not pick out or hold any bikes for you.

Do you have tricycles?

Yes, we will have a limited number of tricycles available on a first-come, first-serve basis.

Do you have bikes for really tall and short people?

Yes! We have XS, S, M, L and XL bikes. During the Pop-Up shop you will be able to pick from a selection of bikes that suit your needs. We cannot pick out or set aside bikes for you, and the earlier you arrive at the Pop-Up, the more bike choices you will have.

When do you typically sell out of Human Playa Vehicle reservations?

There is no way to predict when we will sell out of reservations for Human Playa Vehicles. The sooner you place a reservation, the better. In past years, we have sold all available bikes by the start of Burning Man.

What do I need to bring when I pick my bike up?

Please have your confirmation email with confirmation number ready either on your phone or printed, and the name of the person who made the reservation. This will speed up checkout.

How far is the Reno/Tahoe International Airport from the Reno Bike Project?

Our Burning Man Pop Up is located approximately 4 miles away from the airport. There are Uber, Lyft and taxis available at the airport. The address for the Pop Up is 635 E. 4th St., Reno, Nevada, 89512

Do you offer delivery to the airport or to the playa?

No, we do not offer any sort of delivery. All bikes must be picked up at 635 E. 4th St., Reno, Nevada, 89512. 

There are two locations listed, which one do I pick my bike up at?

All Burning Man bike pickups between Tuesday, August 25th and Monday, August 31st will be at 635 E. 4th, Reno, Nevada, 89512.

If you need to pick up before or after this date range, come to 216 E. Grove St., Reno, Nevada, 89502 during our normal business hours.

How do I pick out my bike(s)?

Between Tuesday, August 25th and Monday, August 31st we hold a “pop-up shop” at 635 E. 4th, Reno, Nevada, 89512. If you are picking up your Human Playa Vehicle(s) before or after that date range, you will need to go to 216 E. Grove St., Reno, Nevada, 89502.

When you arrive with your reservation confirmation email, a member of our team will show you which bicycles to choose from. If you do not have a reservation, bikes are first come, first serve and availablity can not be guaranteed.

Can my friend pick up my bike for me?

Yes! We will ask for confirmation email and the name of the person who placed the order for pickup. 

How will I get my bike out to the playa?

That’s up to you! We will have a limited number of bike racks available for purchase.

Do you provide tubes and repair kits?

Yes! We do not provide them for free, but they are available for purchase.

Will you have accessories for purchase?

Yes! We will have bike racks, baskets, lights, locks, tubes, pumps, water bottle cages, multitools and just about anything else you need for your bike out on the playa. All accessories are an additional charge.

Can you install my accessories?

This year, we will not be installing accessories. All accessories will need to be installed on your own.

Will I be able to borrow tools to install accessories on my bike?

No, we do not loan tools. We will have basic tools needed for bicycles for sale, as well as cable ties.

What kind of bike racks will you have available? Will they fit any type of car?

We will have a selection of “universal” strap and hook truck racks for bikes. They will fit most cars but there’s no guarantee it will fit your car.

There will be a limited selection of hitch racks. There is no guarantee that our selection will fit your vehicle’s receiver hitch.

What do I do with my bike after Burning Man is over?

The bike is your property and your responsibility to manage. It doesn’t need to be returned, however, many folks donate the bikes back to us after the burn. We will repair it and get out to the playa next year; since we are a 501 (C)(3) non-profit, your donation is tax deductible.

Donating bikes when and where:

Our 4th St. shop (635 E 4th St) will be open normal shop hours (Monday-Sat, 10-5pm) for donations. If the door is locked when you arrive, call (775) 499-5386 and someone can assist you.

Our Grove St. shop (216 E Grove St) is open normal shop hours (Tues-Sat, 10-6pm). We will accept donations here, but prefer Burning Man bikes to be donated at our 4th St. location.

If you are looking to donate 10 bikes or more after September 1st, please call ahead 775-323-4488 and we will advise which location to drop off at. 

Do you buy bikes back after the burn?

We do not buy bikes. All bikes have been donated to us and many folks choose to donate the bikes back to us after the burn. We are a 501(c)(3) non profit, so your donation is tax deductible!

Do you offer pick up from the playa?

No, we do not offer any sort of transportation for the bike. If you wish to return the bike to us, you must bring them to either 635 E. 4th St., Reno, Nevada, 89512 or 216 E. Grove St. at the times listed on our website.

What if I cannot arrive to pick up my bike during Pop-Up hours?

We offer a generous schedule for bike pick-ups, and give you plenty of info ahead of time for you to accommodate your travel schedule accordingly. We will not allow pick-ups outside of open hours, and do not recommend locking your bike up overnight on 4th St. If you choose to lock up your bike(s) we will not take responsibility if anything happens to them, and will not offer any refunds or replacements.

Please plan ahead if you cannot come to pick them up– ask a friend, come to our Grove shop before or after the Pop-Up, or choose different travel plans!